You have 40 days from receipt of your package to return an item that does not suit you, you will find all the details here: Return a product

Yes, our products are covered by the legal guarantee of conformity:

• Legal guarantee: 2 years from the date of receipt of your product, in accordance with current regulations.
• Quality commitment: 100% French manufacturing with premium materials for optimal durability
• In case of a problem: contact our customer service department who will review your situation and offer you a suitable solution.
• Procedure: Describe the problem and, if possible, attach photos for faster processing.

The quality and durability of our products are at the heart of our commitments.

You can print or download your invoice by logging into your account at the following address: https://compte.cosy-club.com/

If you placed your order as a guest, please send us your request by email .

If the carabiner on your ISIDOR or ELLIPSE cushion is broken, we are here to help you:

• Contact our customer service: via the contact form
• Information to provide: a photo of the broken carabiner with your cushion model (ISIDOR or ELLIPSE)
• Sending a new carabiner: upon receipt of your request with the photo, we will send you a new carabiner.

This guarantee is applicable within 60 days of receiving your package.

Don't panic! It's very simple, we've prepared a video for you.

You have received a gift card by email from your loved ones. The value of your card can be used in one or more installments when paying on our site. If the amount of your order is greater than the amount on your card, you will need to pay the additional amount. If your order amount is lower, then you can use the rest next time!

Feel free to contact us via our contact form or by phone at 07 69 73 09 95

The price is calculated automatically in your basket after entering your delivery address. You will find more information on shipping rates and methods here: Delivery times and rates

Please allow 3 to 8 days between placing your order and receiving your package. We prepare orders every day except weekends and public holidays.

Our carrier (DPD) delivers 80% of parcels within 24 hours and 92% within 48 hours.

Example : If you order on a Monday, your order will be prepared on Tuesday and you will receive it on Wednesday or Thursday.

We deliver our cushions to France and most European countries:

• Delivery area : France and Europe (we intentionally limit our delivery area to reduce the carbon footprint associated with transport)
• Delivery times and fees : vary depending on your destination
• Detailed information : see our shipping policy page or contact us directly

We make every effort to ensure your order arrives quickly and in perfect condition.

Yes, you have a legal right of withdrawal:

• Return period : 40 days from receipt of your order to return your cushion if it does not suit you
• Conditions : The product must be returned in its original condition with its packaging.
• Procedure : Consult our refund policy or contact our customer service team who will assist you and provide you with a return label.

Your satisfaction is our priority; we make returns easy and simple.

All our cushions are made in France with responsible and high-end materials:

• Filling: Recycled polyester fibers made from plastic collected in waterways, used by the best pillow manufacturers
• Fabrics: The prints come from Europe or Asia (Spain, Portugal, Belgium, Japan, Korea). The fabrics for our ELLIPSE , TEODOR , and DUOH cushions are woven in France by Tissages de Charlieu.
• Ribbons: 100% French cotton

We prioritize environmentally friendly and health-conscious materials, without compromising on comfort and durability.

The recycled polyester flake filling offers numerous advantages:

Performance and comfort

• Premium quality : lightweight, fluffy, soft and durable
• Durability : retains its properties even after numerous washes
• Optimal comfort : this is the filling used for the pillows.

Environmental commitment

• Recycled material : made from plastic bottles collected in waterways
• Environment : contributes to the cleanup of waterways and the protection of oceans
• Ecolabel certification : guarantee of an environmentally friendly process

By choosing this filling, you benefit from optimal comfort while participating in a concrete eco-responsible initiative. Performance and environmental awareness combined!

All our cushions are 100% made in France, in our own workshop:

• Location : Nailloux (31), Occitanie region
• Local support : we support local employment and French know-how
• Environmental commitment : reducing our carbon footprint through a short supply chain. 150 meters between cutting the fabric and the cushion being put into stock.

Preservation and creation of know-how : active participation in maintaining the French textile industry.

Absolutely! We chose to work with a premium pillow filling. Can you really get more comfortable than a bedding material?

Our filling resembles snowflakes or tiny wool balls. Yet, it's made from recycled plastic collected from rivers. It offers a light, fluffy, and soft feel, used by leading bedding brands to make premium pillows.

Why is this padding so comfortable?

Unlike standard fillings (polystyrene beads, memory foam), our filling is designed to mimic the comfort of down while being synthetic:

• Multi-channel structure : fibers with several internal air channels that promote optimal air circulation and limit moisture buildup.
• Exceptional resilience : helical crimped fibers create a "spring" effect, allowing the cushion to return to its original shape after compression.
• Silky feel : a specific surface treatment that prevents the formation of lumps and offers an extremely soft sensation.

The fact that it is recycled does not detract from its softness and comfort, quite the contrary: we use high-quality fibers that retain their softness over time.

The ISIDOR car pillow is compatible with most front and rear seats equipped with visible headrest bars:

• Attachment system: 18mm maximum opening carabiner that easily clips onto headrest bars
• Compatible with: standard car front and rear passenger seats
• Not compatible with: car seats for babies and young children (groups 0/1/2)

The use of ISIDOR does not interfere with wearing a seat belt.

Yes, ISIDOR is truly innovative and stands out from classic travel pillows:

• Patented fastening system : a carabiner that clips onto the headrest bars for perfect head support while sleeping in the car, without slipping or discomfort.
• Car-specific design : a genuine pillow designed exclusively for car journeys
• Responsibly manufactured : made in France with eco-friendly materials
• Official recognition : Gold medal at the 2019Lépine competition

ISIDOR combines comfort, safety and practicality in a way that is unique on the market.

The ISIDOR car pillow is recommended for children aged 8 and over (children measuring at least 1.25 m):

• Essential condition : the child must no longer have a car seat backrest (booster seat only or sitting directly on the seat)
• Users : children aged 8 and up, teenagers and adults
• Position : passengers in the front or rear of the vehicle

ISIDOR is perfectly suited for family journeys, ensuring optimal comfort for all passengers.

Yes, all our cushions are machine washable at 30°C for easy everyday care:

• Machine wash : 30°C, suitable for frequent washing
• High-performance filling : waterproof polyester fibers that do not clump like natural materials
• Durability : Our high-quality materials retain their softness and fluffiness even after numerous washes.

Easy care for cushions that stay looking like new for longer.

Unlike traditional U-shaped pillows that push the head forward and offer little lateral support, the ELLIPSE pillow was designed for true sleeping comfort while travelling.

Its unique ergonomic shape offers:

• Ample clearance behind the skull to prevent your head from tilting forward
• Excellent lateral support that keeps your head perfectly straight
• An ingenious system that makes the cushion tighten around your neck when you lean against the backrest, creating a perfect cocoon for sleeping.

The result? You can relax and sleep peacefully without disturbing your neighbors. Its premium filling and 100% recycled breathable materials guarantee superior comfort, even on long journeys.

The use of the ELLIPSE cushion depends on head circumference rather than age:

• Recommended head circumference : 55 to 59 cm for optimal comfort
• Below 55 cm : the blindfold/eye mask may fall off
• Beyond 59 cm : the headband may be too tight

Its ergonomic shape and flexible headband naturally adapt to different body shapes , making it an ideal travel companion for the whole family when traveling by train, plane or bus.

The TEODOR cushion (42 x 22 cm) is a versatile cervical support cushion that prevents the child's head from tipping to the side during sleep:

• Main use : comfort during naps in a stroller or car seat
• Compatibility test : check that there is at least 6 cm of space between your child's cheek and the side protection (headrest) of the car seat
• If you have any questions , please contact us via our contact form.

TEODOR protects your child's neck for peaceful and comfortable journeys.

SALVADOR and EPICUR offer the same ergonomic cervical support, but differ in size, fabric, and use:

SALVADOR - The versatile nomad

• Size : compact (40 cm), easily portable
• Fabric : lightweight with lining
• Use : anywhere you go - armchair, sofa, hammock, car, beach, deckchair, lounge chair, in the grass...
• Ideal for : those looking for a neck pillow that can go everywhere with them, even on vacation

EPICUR - Premium comfort for the home

• Size : large format (64 cm)
• Fabric : thick, upholstery quality (similar to fabrics for sofas and armchairs)
• Use : Designed for the home (armchair, sofa, bed) and becomes an elegant decorative element
• Outdoor version : also available for outdoor use
• Ideal for : those seeking maximum comfort at home, avid readers, or interior design enthusiasts

Both cushions effectively relieve neck pain; the choice depends on your lifestyle and priorities.

No, the SALVADOR pillow is not designed for sleeping on an airplane. Here's why:

• In an upright sitting position (airplane or train seat), your muscles relax during sleep.
• Your head may then tilt to the sides or forwards.
• A significant incline in the backrest would be necessary to properly support your neck (like in a chaise longue or deckchair).

The solution: the ELLIPSE cushion

We specifically designed the ELLIPSE cushion for air travel:

• Two prongs at the back of the cushion press firmly against the seat back.
• Mechanical support : the cushion tightens around your neck when you lean against the backrest
• Total relaxation : you can fall into a deep sleep without risk of tipping over.

The ELLIPSE pillow ensures a comfortable and stable sleep during your travels .

SALVADOR and EPICUR are designed with a specific ergonomic shape that effectively relieves neck pain thanks to a simple mechanical principle:

• Weight-freezing of the head : the cushion forms a rim on which the skull rests. The weight of the head (between 5 and 8 kg) is thus neutralized, instead of being supported solely by the cervical spine and neck muscles.
• Immediate relief : the neck muscles no longer have to hold the head in tension and can relax completely
• Natural position : the cervical vertebrae remain aligned in their natural curve, the head is not "pushed" forward
• Adaptive filling : soft recycled plastic flakes that offer good support while adapting to all body shapes.

This design helps reduce muscle tension and promotes better posture, whether for reading, watching television or taking a nap.

For reading, we recommend SALVADOR or EPICUR depending on your aesthetic preferences:

• Optimal neck support : these two cushions relieve the weight of the head and support your neck comfortably when you are sitting on the sofa, in an armchair, a chaise longue or a deckchair.
• Long-lasting comfort : allows you to read for hours without neck strain.
• Choose according to your taste : SALVADOR and EPICUR offer the same ergonomic comfort with different designs

Settle in comfortably and enjoy your reading without neck pain.

The LEANDRO lumbar cushion is designed with a specific ergonomic shape that naturally improves your posture:

• Supports the natural curve : conforms to the shape of the spine and fills the lumbar hollow between your lower back and the backrest
• Optimal physiological position : maintains the lower back in its natural position and reduces pressure on the intervertebral discs
• Adaptive filling : softness that adapts to different body shapes while offering firm and relaxing support
• Tension relief : prevents muscle pain associated with prolonged sitting

Result : improved natural posture and immediate comfort from the first use.

Yes, the LEANDRO lumbar cushion is perfectly suited for teleworking:

• Ergonomic shape : conforms to the natural curve of the spine
• Tension relief : reduces lower back pain caused by long hours of sitting
• Improved posture : naturally encourages sitting up straighter and prevents slouching in your chair
• Prevention : limits back pain related to prolonged screen work

LEANDRO transforms your office chair into an ergonomic seat for more comfortable teleworking days.

DUOH offers numerous advantages that make it a new generation nursing pillow:

Comfort and ergonomics

• Adjustable strap that adapts to all body shapes and allows you to adjust the height of the baby's head
• Frees up the parent's arms for tension-free breastfeeding (back, shoulders, arms)
• Optimal support for baby in the ideal position for breastfeeding or bottle-feeding
• Prevents muscle tension and cramps

Practicality and mobility

• Ultra-compact: 60 cm vs. 170 cm for a standard cushion
• 100% portable: slips under the stroller or into a bag
• Can be used without a backrest or armrests, wherever you are.
• Machine washable at 30°

Quality and commitment

• Premium ultra-soft pillow filling (polyester)
• Made entirely in France using environmentally friendly and healthy materials
• Developed in collaboration with a pediatric nurse specializing in breastfeeding
• Silver medal at the 2025 Lépine Competition

DUOH combines innovation, comfort and responsibility to serenely support your breastfeeding journey (breast or bottle).

DUOH revolutionizes the traditional nursing pillow in several ways:

• Ultra-compact: at 60 cm, it's 3 times smaller than a classic cushion (170 cm), making it truly portable and easy to carry.
• Adjustable strap: adapts to the adult's body shape and creates a personalized nest according to the baby's age and size
• Total freedom: allows you to breastfeed or bottle-feed without the need for a backrest or armrests, wherever you are.
• Expertly designed: developed with a pediatric nurse specializing in breastfeeding to free up your arms, keep baby in the ideal position, and prevent muscle tension.
• Recognized innovation: silver medal at the 2025 Lépine Competition

DUOH combines the comfort of a professional nursing pillow with the practicality of a new generation portable accessory.

DUOH is designed specifically for breastfeeding in a seated position, with great flexibility:

• Seated position : on a chair, a bed, an armchair or even directly on the floor
• Perfect symmetry : can be used on either the left or right side
• Adjustable height : the strap allows you to adjust the height of the baby's head to bring them to the breast effortlessly and adapt to your body shape.
• Total freedom : no backrest or armrests required, giving you complete freedom of movement to find the position that suits you and your baby best.

DUOH allows you to breastfeed comfortably anywhere, without furniture constraints.

DUOH can be used from birth and throughout the breastfeeding period, whether breastfeeding or bottle-feeding:

• Adjustable : the adjustable strap adapts to your baby's growth, creating a personalized nest according to their age and size.
• Extended use : for as long as you breastfeed or bottle-feed, whether it's a few weeks or several months (it is used in nurseries up to at least 1 year old for bottle-feeding)
• Optimal positioning guaranteed : the adjustable system grows with your child to maintain comfort and ideal positioning at every stage

In summary, DUOH supports you throughout your breastfeeding journey, from birth to weaning.

Absolutely! DUOH is designed to be used by all parents and caregivers:

• Universal : suitable for dads, moms, grandparents or anyone who bottle-feeds
• Adjustable strap : adapts to all body shapes
• Comfort for all : allows each caregiver to bottle-feed in an optimal position

DUOH makes breastfeeding moments accessible and comfortable for the whole family.

Yes, that's precisely one of DUOH's major innovations:

• Ultra-compact: at 60 cm, it is much smaller than traditional nursing pillows which measure up to 170 cm
• Easy to transport: it slips easily under a stroller, into a diaper bag, or into luggage. DUOH comes with a carrying bag that allows you to carry it over your shoulder or across your body while traveling.
• Total mobility: breastfeed or bottle-feed your baby anywhere, without any hassle.

DUOH offers you the comfort of a nursing pillow with the practicality of a portable accessory.

An OPOPOP reusable envelope replaces a shipping box. It's a large, flexible envelope specifically designed for e-commerce.

It transforms your order into a responsible gesture and replaces disposable boxes for zero-waste shipments.

Robust, it guarantees that your products will not be damaged during delivery.

First, when you choose to receive your order in a reusable OPOPOP envelope, you help reduce the consumption of disposable packaging . Thank you!

Upon receipt of your order, simply empty the envelope and return it free of charge via the Post Office to receive a refund of your deposit.

Find the full procedure details on the OPOPOP website: https://opopop.co/retour-enveloppe/

If you have not received your deposit refund, please contact OPOPOP at the following address: colis@opopop.co

OPOPOP customer service will handle your request as soon as possible.